Terms & Conditions

1. About Us

MyFormalVoice is operated by TUSKS Media Ltd, a company registered in England and Wales.

TUSKS Media Ltd is responsible for the operation of this website and the sale of its digital products.

By purchasing or using our website, you agree to these Terms and Conditions.

2. Nature of Our Products

MyFormalVoice provides structured formal letter templates in downloadable digital format.

All templates:

  • Are provided in editable Word (.docx) format

  • Are intended for informational purposes only

  • Do not constitute legal advice

  • Do not create a solicitor-client relationship

We do not provide personalised legal guidance.

3. Eligibility

You must be at least 18 years of age to purchase products from this website.

By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

4. Orders and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment is processed securely via WooPayments (Stripe infrastructure).

An order is considered complete once payment confirmation has been received.

5. Digital Downloads

Upon successful payment, your template will be made available for immediate download.

You are responsible for:

  • Providing a valid email address

  • Downloading and securely storing your file

We are not responsible for issues arising from incorrect email details provided by the customer.

6. Refund Policy

Due to the digital nature of our products, refunds are generally not available once the file has been downloaded.

If you experience a technical issue preventing access to your file, please contact us within 7 days of purchase.

Nothing in this policy affects your statutory rights.

7. Intellectual Property

All templates and website content remain the intellectual property of TUSKS Media Ltd.

You are granted a non-exclusive, non-transferable licence for personal use only.

You may not:

  • Resell

  • Redistribute

  • Share publicly

  • Modify for commercial resale

8. Limitation of Liability

We provide templates as structured communication tools only.

We are not liable for:

  • Outcomes resulting from use of the templates

  • Legal disputes arising from customer use

  • Losses resulting from reliance on template content

If your matter is complex or urgent, you should consult a qualified legal professional.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time.

Updated versions will be published on this page with a revised effective date.