Privacy Policy

Introduction

This Privacy Policy explains how MyFormalVoice, operated by TUSKS Media Ltd, collects, uses, and protects your personal data.

We are committed to handling personal information transparently and securely.

By using this website, you agree to this Privacy Policy.

Who We Are

MyFormalVoice is a trading name of TUSKS Media Ltd, a company registered in England and Wales.

TUSKS Media Ltd is the data controller responsible for your personal data.

For privacy-related enquiries, please contact:
support@myformalvoice.com

What Personal Data We Collect

We may collect and process the following information.

Information you provide directly:

  • Name

  • Email address

  • Billing address

  • Account login details

  • Contact form messages

  • Order history

Payment information:
Payments are processed securely via WooPayments, powered by Stripe.
We do not store full payment card details on our servers.

Technical information:
When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders

  • Provide access to digital downloads

  • Manage your account

  • Respond to enquiries

  • Improve website performance

  • Comply with legal obligations

We do not sell your personal data.

Legal Basis for Processing

Under UK GDPR, we process personal data based on:

  • Contractual necessity, to fulfil your order

  • Legal obligations, for tax and accounting compliance

  • Legitimate interests, to maintain security and improve functionality

  • Consent, for non-essential cookies such as analytics

Digital Products and Account Data

When you purchase a template:

  • Your order details are stored securely

  • Your download is made available through your account

  • You are responsible for safeguarding your login credentials

Transaction records are retained as required by law.

Payment Processing

Payments are processed securely via WooPayments, powered by Stripe.

Stripe may process your data in accordance with their own privacy policy.

We do not have access to your full card details.

Stripe’s privacy policy is available at:
https://stripe.com/privacy

Analytics and Cookies

We use Google Analytics (GA4) to understand how visitors interact with our website.

Google Analytics may collect:

  • IP address (anonymised where applicable)

  • Device and browser information

  • Pages visited

  • Interaction data

This information is used for statistical analysis and website improvement.

Analytics cookies are only placed where consent has been provided via our cookie banner.

You can manage cookies through your browser settings.

More information about Google’s privacy practices is available at:
https://policies.google.com/privacy

Data Sharing

We may share personal data with trusted service providers, including:

  • Payment processors (Stripe)

  • Hosting providers

  • Technical service providers

We require third parties to handle data securely.

We do not sell or rent personal data.

International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are applied in accordance with UK data protection laws.

Data Retention

We retain personal data only for as long as necessary:

  • Transaction records are retained for legal and accounting purposes

  • Account information is retained while the account remains active

  • Analytics data is retained according to Google Analytics settings

You may request deletion of your account, subject to legal obligations.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion where legally permitted

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
contact@myformalvoice.com

Data Security

We implement appropriate technical and organisational measures to protect personal data.

However, no method of transmission over the internet is entirely secure.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.